Essence of the conference:

Managing emotionally sensitive interactions with clarity, trust, and empathy is crucial. Difficult conversations don't disappear; they fester. Learning to have effective conversations makes the difference between teams that merely survive and those that thrive.

Key concepts and dynamics:

• Improve emotional intelligence in difficult conversations.

• Identify the key elements of direct and effective feedback.

• Give feedback while fostering a psychologically safe environment.

• Develop assertive communication skills.

• The phases of challenging conversations.

• Techniques for transforming challenging conversations into constructive opportunities.

• Avoid polarizing, as well as pleasing, when giving feedback.

Facilitation available in Spanish (ES), English (EN), Catalan (CA), French (FR), German (DE) and Italian (IT).